These terms and conditions form the basis on which you can visit and use our website. Please read them carefully as they contain important information.
General Terms and Conditions
This site is owned and operated by Born Active Limited, Fulford House, Newbold Terrace, CV32 4EA United Kingdom . If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please contact us
Ownership of rights
All rights, including copyright, in this website are owned by Born Active Limited . Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose
Accuracy of content
We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. If the price of the goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, then you will of course have the right to cancel your order. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website
Damage to your computer
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. If we have problems charging your card we will not send your order until payment is received but we will notify you first.
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have. We can not take liability for courier company delays.
Delivery charges vary according to the type of goods ordered and cannot be refunded. If you fail to take delivery of an order, and it is returned to us, we reserve the right to charge a new delivery fee.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. No service is 100% guaranteed by the couriers, but we currently have a 99% success rate.
Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery after three attempts by our couriers. You will only own the goods once they have been successfully delivered or delivery attempted and when we have received cleared payment in full. Goods supplied are not for resale
Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). We also offer a 14 day no quibble guarantee.
Exclusion of liability
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
– All Problems Can be Resolved –
In the event you are unhappy with your purchase please contact us to resolve any issue you may have and we will always do everything possible to rectify the problem. – If you leave a negative or neutral feedback without contacting us you waive your rights for support regarding any problems and open yourself up to receiving negative feedback in return. -Please avoid leaving negative feedback and contact us first if you have any problems at all!
We will always aim to get back to you with 48 hours. Please be aware that at busy times we receive a very high volume of messages and on occasion it may take us a little longer to get back to you.
All goods must be returned in the same condition that you received them, and they are returned at your own cost and risk. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
– If you are unhappy with the product what so ever, Please contact us within 30 days of purchase to arrange a return and refund. – As shipping costs are not retrievable, We are unfortunately unable to refund Shipping Costs. – As the buyer you are responsible for paying return shipping costs. Only if the item is found to be defective will we refund the return shipping costs.
PLEASE NOTE – Our returns policy does not effect your statutory rights.