Warranty claims: How to
Please ensure your claim is submitted in full via our Warranty Enquiry Form with all requested information provided in full. Submitting your claim via any other channel or failing to provide the required data may result in your claim being denied.
The Venom six-month manufacturer’s warranty does not cover fair wear and tear outside what is deemed appropriate usage, or accidental damage.
Examples of faults not covered in your warranty:
• Worn tyres, brake cables, sprockets, bearings, or hub internals
• Buckled wheels
• Bent axles, bars, frame, forks, pedals, or cranks
• Worn or broken chains (excepting evident manufacturer defects)
Defects that are protected against in the warranty must be free from abuse or misuse and result from a manufacturer defect of parts or components.
Examples of faults covered in your warranty:
• Evident manufacturing defects to any part or component
• Internal axle failure
• Broken or cracked bars, forks, frame or hubs
To claim your warranty, an original receipt must be produced by the claimant to prove the date of purchase. There must not be any type of modification on the parts or components where the failure/damage is being attributed. Prohibited modifications include shot blasting, painting, powder coating, or any sort of irreversible changes.
Important information: one-week service
You must assemble your bike correctly, according to the supplied Venom specifications. Since we will send your bike via mail order, we allow you to assemble the bike yourself, but it is mandatory that you get a one-week service in order to qualify for the warranty. The one-week service must be provided by a qualified bicycle shop technician. This is required to ascertain that the assembly of your bike has been completed correctly and that no parts are loose or incorrectly aligned. Your warranty will be totally invalid if you do not produce a signed and stamped receipt of a one-week service record.
Additionally, we require photos of both sides of your bike prior to inspection and we will request that you return any faulty components.
Venom Bikes reserve the right to provide you an alternative of equal or higher value (colour may vary) or a partial refund which will be proportional to the residual life of the product. We reserve this right in case repair or replacement is not possible.
As a Venom Bike owner, we ask you to maintain your bike in a serviceable condition. Incorrect or lack of maintenance and care can be quickly detected by our experienced engineers, which will lead to your warranty case getting rejected.
It is mandatory that you provide photos of your complete bike, even if you believe the failure is of only a single or a small component. Take clear photos that capture the complete bike from both sides as well as close-up photographs of the failed or damaged component(s). We will also require you to ship the faulty part to our main office. The shipping charges are payable by the customer.
Points to ensure before assembly
Your bike comes in a partially assembled state. After receiving, you are required to assemble the complete bike and get it inspected by a trained person before you start your first ride. Please ensure that you go to a bicycle shop that caters to servicing and assembly of bicycles regularly and ensure that a trained bicycle technician carries out the inspection. A detailed and thorough check of the bicycle is important from a safety aspect to help deter injuries that may arise from improper installation. Inadequate inspection and assembly of the bicycle can be a major cause of ride injury or death. In any such cases, we do not accept any liability for damage to the rider or to the bike, whatsoever. If during the assembly of the bicycle you or the trained technician find any issues during the inspection, please contact us immediately by filling out the warranty form. You can find the form on our website.
Mandatory servicing (one-week)
Ensure you get your bike serviced after seven days or after riding 50 miles — whichever comes earlier. This mandatory step is to ensure your safety as well as to validate the warranty. The reason for this early servicing is that the bike comes with moving parts like bearings which require a time to “set-in”. Further, various parts like the chain, nuts and bolts, and the wheel spokes, need to be set at the appropriate tightness.
Please take all reasonable precautions to protect yourself and others from any type of potential injury, irrespective of when and where you ride. It is strongly recommended that you wear a standard protective helmet and gloves. To improve visibility for others, we recommend you wear brightly coloured clothing, for example, a jacket with reflective stripes. All the protective gear should be double-checked, especially if you are riding in an off-road location. Further, the usage of a full-face helmet along with pads for elbows, knees, shins, and ankles are strongly advised if you aim to perform tricks or ride on difficult obstacles.
All Venom BMX bikes are designed to be used at an entry-level. This implies that the bike can handle basic level tricks and manoeuvres like a jump or a hop up to one foot. Taking the bike to extreme tricks and pushing it beyond this level will increase the liability of damage to the bike or injury. If you need to go beyond the limits, we advise you to go for an upgrade of your bike, appropriate to the level of manoeuvres being undertaken.
Please ensure your Venom Bike is thoroughly checked by a trained bicycle technician regularly. This will help in providing you with the optimal performance of the bike in the long run, as well as to help ensure your safety. Irregular or incorrect servicing or improper riding of the bike can lead to irreparable damage or a component failure. This can also lead to injury or death.
There will not be any liability on us for the injury/death that occurs because of such reasons. We recommend a thumb rule of getting a full inspection done every three months by a trained professional. While this is only a guideline, it is your responsibility to ensure your bike is safe from every perspective at all times of use. The frequency of inspection should be increased if you are taking the bike to levels of extreme usage. In that case, we recommend getting it inspected on every ride. You should carry the essential tools on your person which can be used for meeting the unforeseen maintenance requirement that may arise during a ride. A sudden jump or fall with the bike can render its parts loose or shift its position. Having the right tools at all times will help you to address those issues whenever they arise. This can help to prevent any component failure, injury, or death from happening. Always keep in mind that you are 100% in charge of your own safety.
Before you begin to adjust the handlebar, please be aware that the normal position of your bars should be in line with the forks when viewed from the side. Shorter riders may need to move them backwards. Aside from minor height compensations, there shouldn’t be any reason to angle the bars forward as it can negatively affect the bike’s geometry and performance.
1. Ensure correct installation of the faceplate with the stem. There should be an equal gap on both sides of the stem to the faceplate.
2. Apply a small amount of grease to the bolts to allow you to tighten them slightly more as required.
3. Start by tightening the bolts diagonally from top to bottom. Change to the opposite side once done.
4. Make sure that the bars don’t slip. If they do, then roughen the knurled section of the bar and the scratch grooves. This will help in improving the grip between both parts.
1. There are two rear pinch bolts at the back of the handlebar stem. To loosen them, hold the top bolt that secures the centre of the stem’s top cap.
2. Be careful not to apply too much torque while loosening, as the bolts are pre-loaded by the bearings. The bars should be easy to turn even after this step.
3. You can tighten the bolt if there is movement in relation to the frame.
4. Re-tighten the bolts on the stem after complete satisfaction. Ensure the bolts are tight and secure and the stem doesn’t slip in relation to the fork steer tube.
Crank arm adjustment
As with many movable parts, the cranks of your bike can become loose with normal usage. It is easy to tighten them. There are two pinch bolts attached to the crank. Loosen them and then tighten the centre crank arm bolt, which will be in a straight line with the crank axle. Complete the process by re-tightening the pinch bolts. You may find that the cranks are not movable after tightening. This usually occurs because the bearings are not being fully pressed. You can solve this by removing the crank arms fully and drifting the bearing hard into place in the bearing’s housing. Use a hammer and a large socket of size close to the outer race of the bearing unit. Finally, re-assemble the crank arms after you have pressed the bearings on both sides.
Brake pad adjustment
1. Using the correct sized tool, loosen the allen bolt attached to the calliper. Keep loosening till the shoe is able to move freely.
2. Press the brake lever till the pad makes clean flat contact with the wheel’s rim.
3. Keep holding the brake lever and position the pad so that it sits flat on the rim away from the tyre.
4. Once satisfied with the position, tighten the pad’s bolt while keeping the brake lever pressed, ensuring that the pad doesn’t spin/move.
Correct brake pad adjustment helps to ensure good braking performance, however, there is a possibility of a squeal-type sound occurring during hard braking. This happens especially if rim-protecting soft pads are being used. This squealing can be avoided by angling the leading edge of the pad slightly into the rim. Have the rear of the pad placed 1-2 mm off the rim while the leading edge touches the rim slightly. Also note that if the brakes come as a kit, instead of being pre-installed, then please follow the separate brake assembly instructions, as well as the online installation help video.
U or V-brake adjustment
U or V brake have two separate levers that apply pressure to the rims of the wheel. There is a spring on each lever that can be adjusted when in tension. Occasionally you may need to adjust the springs for a balanced movement, so that both the levers get pulled together and each pad makes contact simultaneously. Be aware that you need to reduce the spring’s tension if one of the arms starts moving more than the other arm. You will need a bit of experimentation to find the direction of movement — clockwise or counterclockwise. Bring both the brake levers into approximately the same resting position and then pull together simultaneously while pulling the brake. You will be able to ascertain if this has been actioned correctly by checking whether both the pads hit the rim at exactly the same time.
U-brake cable adjustment
For your personal preference, you might like to adjust the pull force required on the brake lever. Do this only after you have adjusted the brakes correctly. Usually, there are two adjusters. One is located on the lever and the other is on the cable termination point located on the frame. To reduce the pull, tighten the cable adjuster in a counterclockwise direction. This will cause the brake pads to touch the rim earlier for the same brake lever pull. You may find it necessary to adjust the cable length if you run out of adjustment. To do this, just pull a small amount of cable after loosening the connection screw. Please ensure you screw the adjusters of the cable by rotating it clockwise so that they are at about one-third of the distance from the hard stop before adjusting the cable length. Without this, you may find it difficult to adjust the cable pull force later.
Brake lever position adjustment
The optimal angle for the brake lever is pointing to the ground at an angle, however, you may adjust it to a position to suit your needs. Simply loosen the lever bar and adjust the angle to your desired position followed by securely tightening the lever. Do not forget to tighten it correctly or there is a risk of the lever getting damaged during any turbulent tricks. If you over-tighten, the lever may fail on a given impact force.
Tyre pressure adjustment
The tyres of your bike are designed to a maximum pressure of 60 psi. Over inflating the tyre pressure can lead to tyre bursts, injury, and permanent damage to the peripheral components. It is recommended to always use a pressure gauge while pressurising your tyres. If as a personal preference, you want higher pressure, you are advised to go for high-pressure aftermarket tyres.
It is vital that your bike’s chain is always tight. With time and after several kilometres of usage, the chain can become loose. You can easily tighten it using the correct tools. The first step is to loosen the rear wheel nut slightly, so that the wheel can move with a little force. Next, align the rear wheel with the frame by pulling it back. Then, give a slight pull to the non-drive side back, so that the chain can be tightened up. Proceed to tighten the wheel nut on the non-drive side. You will find the wheel to be slightly misaligned with respect to the frame. Hold the wheel at a location close to the seat tube and then pull it hard towards the drive side till it becomes correctly aligned. Finish the process by tightening the drive side wheel nut. To check if you have adjusted the chain correctly, rotate the pedals and see if there is any position that is very tight or very loose. If you find any such spot, it is very likely caused by the front sprocket not being aligned correctly. Loosen the sprocket bolt on the rear end by a small amount and then give a spin to the crank arms. This should automatically align the chain and sprocket. Complete the process by tightening the sprocket bolt. Tight crank arms are usually required for doing tricks, but aren’t obligatory, depending on personal preference. In that case, simply tighten the chain by aligning your rear wheel. To execute, pull the rear wheel centrally backwards till the chain is tight and then tighten the wheel nuts.
Hubs and bearings adjustment
With time and usage, the bearings bed in, and it is recommended to tighten the cone nuts periodically. Sometimes a minor tweak is enough to prevent any side-to-side wobbling. To carry out, first remove the wheel and loosen the cone locking nuts. Then, slowly tighten the cone nuts. Do a quick check by rotating the wheel. There should not be any side-to-side play and the wheel should spin freely. If this is the case, then re-tighten the locking nuts and assemble the wheel back. It is also important to check if the bearings are dry, if they are, add a small amount of grease to increase the life and performance of the bearings and the bike.
In your new bike, the spokes of the wheels are not pre-stressed, so it is essential to make sure that all spokes are well tightened. To tighten all the spokes, go through each of the loose spokes and tighten them to similar tension. Over-tightening any of the loose spokes can cause the wheel to buckle. A good practice is to give each spoke a quarter of a tightening turn after a long ride. This is especially recommended for the rear wheel. Maintaining the spokes is key to having your wheels running straight and properly. After theinitial bedding in period, further tightening shouldn’t be necessary at the same frequency as before. Also note that, if the wheel has buckled, you can easily correct it by finding the bend and applying the right tension to the associated spoke. The exact process is termed as “truing of a wheel”, you will find a wealth of online video tutorials to watch and learn.
Venom Mini BMX Warranty
Terms and Conditions
The different products, parts, and accessories of Venom Bikes are not sold as children’s toys or for use as a bicycle, but rather they are sold as an extreme sports and adventure product, solely designed to be used by competent persons in restricted areas. If any adult or company aids in the use of Venom Bikes products by a minor, then it is being done at the complete risk and liability of the adult or the organisation. The products are illegal to be used on a public road and are not sold for this purpose. Please practice extreme caution while riding Venom Bikes in areas accessible to vehicles. Further, we strongly advise using the right safety equipment and protection gear while riding these products. Please note that all the advertising material produced by Venom Bikes, including footage of riders performing various stunts, is done by well-trained professionals. Anyone imitating or attempting to replicate them will be doing it entirely at their own risk and agrees that Venom Bikes and its re-sellers are not liable for any type of loss, injury, or death. All the Venom Bikes products have been modified and upgraded to perform various tricks that come in the marketing material. Please contact Venom Bikes for the details about various upgrades.
Although the shipping costs are mentioned as “free” on the Venom Bikes product page, it is amalgamated into the final sale price. Hence, if you wish to return the product, the same shipping costs will be deducted from the final refund price. You are advised to contact us before returning the product if you wish to be completely sure of the refund amount. We are also happy to provide you the detailed breakdown of the purchased price, highlighting how much was attributed to shipping.
You must read the below-mentioned details regarding the warranty claim process before contacting us. We will be referring you to this page in order to progress your claim.
How to claim
You are required to claim your warranty by applying through our online form. This is the only official method to lodge your claims. Please keep in mind that your claim is liable to be rejected if complete information is failed to be provided.
Parts and components
We cover the unexpected failure of all the parts or individual components, that might not have failed because of regular wear or tear or during the course of normal usage, in our six-month manufacturer’s warranty. It is mandatory for the claimant to be the authentic owner or purchaser of the bike. He or she will be required to produce the receipt to prove the date of purchase. There must not be any type of modification on the parts or components where the failure/damage is being attributed. Prohibited modifications include shot blasting, painting, powder coating, or any sort of irreversible changes. It is the sole responsibility of the buyer to return the goods for inspection before any warranty claim is approved.
The Venom Bikes’ six-month warranty does not cover corrosion. The raw frames and forks will suffer higher corrosion than painted bikes since there is no rust protection applied to the raw ones. We, therefore recommend, that you keep the bike away from water and store it indoors. This will help in minimising the damage caused by corrosion.
What parts and components are covered by the warranty?
All Venom Bikes parts and components are covered by our six-month warranty where it is obvious that the failure is due to a manufacturing defect and not because of mishandling or wrong usage. Examples include cracked frames, decks, forks, bars, hubs, cranks, axle failure, bearings failure, or any visible manufacturing defects of any component. Please report any defects immediately.
Please always keep your Venom Bike in a pristine and serviceable condition. Our experienced engineers can easily detect a failure caused by improper maintenance or use. In all such cases, the warranty claim will be rejected. We require you to provide photos of your complete bike, from all sides, plus closeup shots of the failed components in the case of a warranty claim. This is irrespective of whether a major part has failed or only a small component. You can visit our online returns form for further details here.
What items are not covered in the warranty?
Parts and components not covered by the Venom Bikes six-month warranty include but are not limited to buckled wheels and hub, worn tyres and bearings, broken chains, bent forks, frames, axles, pedals, and cranks. Unless it is a clear case of a manufacturing defect, these failures will not be covered in the warranty claim. Damaged paintwork caused by rough handling by the rider, or the shipping company is also excluded from the warranty claim.
Warranty claims: How to